At Weird Panda TV Store, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, please review our return and refund policy below:

Returns

• Eligibility: You may return items within 30 days of the delivery date.
• Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
• Non-Returnable Items: Certain products, such as personalized items, perishable goods, and items marked as final sale, are not eligible for return.
• Process: To initiate a return, please contact our customer service team at storesupport@weirdpandatv.com with your order number and reason for return. Our team will provide you with return instructions and a return authorization number.
• Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

• Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at storesupport@weirdpandatv.com.

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at storesupport@weirdpandatv.com with details and photos of the defect or damage.

We aim to provide a smooth and efficient shipping experience. Please review our shipping policy below for details on how we handle your orders:

Processing Time

• Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Delays: If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

• Domestic Shipping: We offer standard and expedited shipping options within the Philippines.
  • Standard Shipping: 3-7 business days, ₱150 flat rate
  • Expedited Shipping: 1-3 business days, ₱300 flat rate
• International Shipping: Currently, we do not offer international shipping.

Shipping Confirmation & Order Tracking

• Confirmation: You will receive a shipping confirmation email once your order has shipped containing your tracking number(s).
• Tracking: The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

• Responsibility: Weird Panda TV is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

• Responsibility: Weird Panda TV is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Claims: Please save all packaging materials and damaged goods before filing a claim.

For any further questions or concerns, please contact us at storesupport@weirdpandatv.com.